Shipping policy
At Maison Vernell we work hard to ensure a clear smooth and reliable shipping experience for all customers. The information below outlines how orders are processed shipped and delivered.
Shipping destinations
Maison Vernell currently ships within the United States only. We do not offer international shipping at this time.
Order Handling Time
All orders are processed within 1 to 3 business days.
Order cut off time is 5 PM EST. Any order placed after the cut off time will be processed in the next business day.
Orders are not shipped on weekends or holidays.
If we experience a high volume of orders shipments may be delayed by a few additional days. If there will be a significant delay in the shipment of your order we will contact you by email.
Shipping Times
Our estimated delivery windows match the standard timelines provided by our carrier partners USPS and UPS.
Handling Time: 1-3 Business days while we prepare and package your items
Transit Time: 6-10 Business days depending on your location and carrier activity
Estimated Total Delivery Time: 7-13 business days
Delivery times are estimates and may vary due to carrier delays weather conditions customs inspections or other factors beyond our control.
Shipping Confirmation And Tracking
You will receive a shipping confirmation email once your order has shipped. This email will include your tracking number. Tracking information may take up to forty eight hours to update after shipment.
If you do not see tracking updates after several days please contact us for assistance.
Incorrect Or Incomplete Addresses
Customers are responsible for ensuring that all shipping information entered at checkout is accurate and complete. Maison Vernell is not responsible for delays or lost shipments resulting from incorrect address information provided by the customer.
If the error was made by Maison Vernell we will reship your order at no additional cost.
Lost Or Missing Packages
If your package is marked as delivered but you did not receive it please first check with neighbors household members or your local carrier office.
If your package cannot be located please contact us so we can assist you with the next steps.
If your package is confirmed lost in transit we will provide a reshipment or a resolution based on your shipping method and carrier confirmation.
Order Cancellations
Because orders begin processing immediately after being placed we are not able to cancel orders once they have entered the fulfillment stage.
If you need assistance after an order has shipped you may Contact Us to begin a return once the package arrives.
Delivery Delays
Maison Vernell is not responsible for delays caused by weather carrier issues or situations beyond our control. Tracking updates may also be slower during peak seasons.
Contact Information
Store Name: Maison Vernell
Address: 1980 84th St Brooklyn New York 11214 USA
Email: info@maisonvernell.com
Phone: +19178033409
Customer Service Hours
Monday To Friday
9 AM To 5 PM Eastern Standard Time
Your email will be responded to within 1-2 business days.