Our goal is to deliver every order as quickly and smoothly as possible. Below are our standard timeframes
FAQ
Welcome to the Maison Vernell frequently asked questions page.
We created this resource to help you find clear answers to the most common questions about our products shipping returns and customer support. If you need additional help our team is always here for you.
#1. How Long Will It Take To Receive My Order
Answer
Handling Time: 1-3 Business days while we prepare and package your items
Transit Time: 6-10 Business days depending on your location and carrier activity
Estimated Total Delivery Time: 7-13 business days
Please keep in mind that peak seasons or unexpected carrier delays may extend these timeframes slightly. For full details please visit our Shipping Policy.
#2. Do You Offer Free Shipping
Yes we provide free standard shipping on all orders within the United States. There are no minimum purchase requirements. Your shipping method will be clearly displayed at checkout. For more information you can visit our Shipping Policy Page.
#3. Where Is Maison Vernell Located
Maison Vernell is proudly based in the United States. Our main office and return address are located at 1980 84th St Brooklyn New York 11214 USA. While we do not operate a physical retail store our entire collection is available online for convenient shopping.
#4. What If I Receive A Defective Product
Answer
We stand behind the quality of our products. If you receive an item that is defective damaged or incorrect please Contact Us right away. We will replace the item at no cost after reviewing the issue. Defective items must be reported within 30 days of delivery. You can reach us anytime through our contact page or by email.
#5. Can I Cancel My Order After It Is Placed
Answer
Orders begin processing very quickly. If you contact us before your order has been shipped we will do our best to assist with a cancellation or change. Once your order has shipped it cannot be canceled but you may start a return once the item arrives. Our support team is always here to help you with the next steps.
#6. What Is Your Return Policy
We offer a smooth and hassle free return process for eligible items within 30 days of delivery. Returned items must be in their original condition and packaging. Once we receive and inspect your return we will process your refund back to your original payment method. You can read full details on our Refund Policy page.
#7. When Will I Receive My Refund After Returning A Product
Answer
After your returned item arrives at our facility it typically takes 1-3 business days for our team to inspect it. Once approved your refund will be issued and should appear on your original payment method within 5-7 business days depending on your bank or payment provider. We will notify you as soon as your refund has been processed.
#8. What If There Is An Issue With My Order?
Answer
If your item arrives damaged, defective, or incorrect, please Contact Us as soon as possible. We will review the issue and provide instructions to resolve it in accordance with our Refund Policy.
All concerns must be reported within 30 days of delivery.
#9. How Can I Contact Customer Support
Answer
You can reach our customer support team by emailing us at info@maisonvernell.com or through our Contact Page. We respond to most messages within 1-2 business days. Our team is here to help with questions about orders products or general support.
#10. Do You Ship Internationally
Answer
At this time we ship exclusively within the United States. We focus on reliable domestic delivery to ensure fast shipping and a smooth experience for every customer.
#11. Do You Have A Physical Store Location I Can Visit
Answer
Maison Vernell is an online only brand. This allows us to offer premium high quality kitchen products without the markups that come with traditional retail. You can browse our entire collection right here on our website.
#12. Can I Place A Bulk Order For My Business Or Organization
Answer
Yes we accept bulk and corporate orders. Whether you are outfitting a culinary space a restaurant or looking for gifts for your team our support team can provide details on pricing and availability. Please reach out to us directly for assistance.
#13. Do You Offer Exchanges?
Answer
Exchanges are not accepted. If you receive a defective, damaged, or incorrect item, please Contact Us so the issue can be reviewed and resolved in accordance with our Refund Policy.
If a different item is needed, a new order may be placed separately once the return process is completed, if eligible.
#14. How Can I Track My Order
Answer
Once your order ships you will receive an email containing your tracking number and a direct link to monitor your package. Tracking updates may take up to forty eight hours to appear depending on the carrier. You can track your order on the Track Your Order page.
Contact Information
Store Name: Maison Vernell
Address: 1980 84th St Brooklyn New York 11214 USA
Email: info@maisonvernell.com
Phone: +19178033409
Customer Service Hours
Monday To Friday
9 AM To 5 PM Eastern Standard Time
Your email will be responded to within 1-2 business days.