Refund policy

Return Window

You have 30 days from the date you receive your order to request a return.
Once your return request is approved, you may have up to 14 days to ship the item back, based on the instructions provided.

Cancellations

If you need to cancel your order, please email info@maisonvernell.com as soon as possible. We will do our best to cancel before fulfillment begins. Once an order has entered the fulfillment stage it cannot be cancelled, but you may return it after delivery.

Shipping Method

All returns must be sent by mail only. In person returns are not accepted.

Return Eligibility And Condition

We accept returns for items that are defective, damaged, incorrect, or otherwise received in error within the return window.

Items must be unused and returned in their original condition. We do not accept returns for used products.

Whenever possible, items should be returned with original packaging, accessories, and included materials. Proof of purchase is required for all returns.

Items that show signs of use, wear, damage caused by misuse, or missing essential components may be refused at our discretion.

Return Shipping Responsibility

Customers are responsible for return shipping costs in all non defective or non error cases.
Return labels are the customer’s responsibility.

Maison Vernell does not provide prepaid return labels.

There is no restocking fee.

Defective Or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us immediately upon delivery. We will review the issue and provide instructions to resolve it.

Change Of Mind Returns

If you are returning an item due to ordering the wrong product, no longer wanting the item, or changing your mind, you are responsible for the actual cost of return shipping. Shipping costs are non refundable.

How To Start A Return

To request a return, email info@maisonvernell.com with your order number and the reason for the return.
Once approved, you will receive return authorization and mailing instructions.

Please package your item securely and ship it using a trackable mailing service.

Refund Process

Once your return is received and inspected, approved refunds will be issued to the original payment method.

Refunds are processed within 5 business days after approval.
Processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since refund approval, please contact info@maisonvernell.com

Exchanges

Exchanges are not accepted.

Non Returnable Items

Certain items are not eligible for return, including
• Perishable goods
• Custom or personalized items
• Personal care products
• Items marked as final sale
• Gift cards
• Hazardous materials
• Flammable liquids or gases

Non returnable items will be clearly marked in the product description when applicable.

For More Information

Questions
If you have any questions about returns or refunds please contact our customer support team.

Contact Information
Store Name: Maison Vernell
Address: 1980 84th St Brooklyn New York 11214 USA
Email: info@maisonvernell.com
Phone: +19178033409

Customer Service Hours
Monday To Friday
9 AM To 5 PM Eastern Standard Time
Your email will be responded to within 1-2 business days.